Get Help & Support

How can we assist you? Contact us for help with our services, resources, or any inquiries you may have. The Civil Registry Division is committed to providing excellent customer service to all citizens of Trinidad & Tobago.

Fill out the form below and we'll get back to you as soon as possible.

Frequently Asked Questions

Find answers to common questions about our civil registry services.

Additional Resources

Helpful guides, forms, and tutorials to assist you with our services.

Contact Information

Phone Support

For urgent inquiries

868-123-4567

Email Support

General inquiries

support@records.my.gov.tt

Live Chat

Available during office hours

Online

Office Hours

Monday - Friday8:00 AM - 4:00 PM

Tuesday & Thursday8:00 AM - 6:00 PM

Saturday - SundayClosed

Response Times:

• Phone: Immediate during office hours

• Email: Within 24-48 hours

• Contact Form: Within 1-2 business days

• Live Chat: Within 5 minutes

Service Status

Online Services

Operational

Payment System

Operational

Document Verification

Operational

Application Tracking

Operational

Get Help & Support

How do I apply for a birth certificate?

What documents do I need for a marriage certificate?

How long does it take to process certificate applications?

Can I track my application status online?

What payment methods do you accept?

How do I verify the authenticity of a certificate?

What if there's an error on my certificate?

Can I get a refund if I cancel my application?

Instructional Guides

Downloadable Forms

Video Tutorials